Returns Policy

Returns

We have a no quibble guarantee at Musicboxhyde. We stand by the products we sell. We believe in quality and we will not be happy until you are.
So, if our products have failed you, please return them and we will either exchange them or give you your money back. In any case you have a general right to return goods within a period of 14 days.
 
How to return or exchange an item
 
You do not have to pay to return an item.
 
There is a returns address sticker sent out with your order. Please use this to return your parcel. At the same time, please fill in the reverse side of the invoice to tell us why you are returning your goods, so we can quickly put things right. Please ensure that you use the proof of posting card (also enclosed with your order) at the Post Office when you send your items back.
 
What if I live outside the UK?
 
Sorry, we do not cover the cost of returning items outside the UK. Please use the reverse side of the invoice to tell us why you are returning the goods.
 
Please return goods to this address:
 
Returns
Musicboxhyde
174-176 Market Street
Hyde
Cheshire
SK14 1EX
 
Can I speak to someone about a return?
 
Yes, call us on 0161 366 5037 and we will answer your questions.
You can also e-mail us at customerservice@musicboxhyde.co.uk.
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